Shipping & Returns Policy

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Clear, no-surprises delivery and a friendly 7-day return window. Here's exactly how it works.

1–2 days

Dispatch time

3–7 days

Delivery window

Free shipping

On all orders, no minimum

COD

Available pan-India

How shipping works

From order to doorstep. Delivery times vary by pincode — metro and Tier-1 cities are usually quicker.

Order placed

You get an instant confirmation by SMS and email.

Day 0

Packed with care

We pick, check and pack your order at our studio.

Day 1–2

On its way

Shipped with a tracking link so you can follow along.

Day 2

Delivered

Arrives at your door — pay by COD if you chose it.

Day 3–7

Returns & replacements

Request a return or replacement within 7 days of delivery for anything damaged, defective, or not as described.

Reach out within 7 days

Email support@syncsn.co with your order number. For damaged items, add a quick photo.

We arrange the pickup

We'll schedule a reverse pickup where available, or share a simple return address if not.

Quick inspection

Once it reaches us, we check the item is unused and in its original packaging.

Refund or replacement

We refund to your original payment method within 5–7 business days, or ship a replacement — your choice.

What can be returned

A quick guide so there are no surprises.

Eligible

Items that arrived damaged or defective
Wrong item or variant delivered
Unused items in original packaging
Reported within 7 days of delivery

Not eligible

Used or washed items, or missing packaging
Requests made after the 7-day window
Final-sale or clearance items (marked as such)
Damage from misuse or normal wear

Refunds

Once your return is received and checked, here's how the money comes back.

Prepaid orders

Refunded to your original payment method (UPI, card or net banking) within 5–7 business days of us receiving the return.

COD orders

Refunded via UPI or bank transfer — we'll collect your details over email and process it within 5–7 business days.

Order Cancellation

You may cancel your order free of charge at any time before it has been dispatched. To cancel, email support@syncsn.co with your Order ID.

Prepaid orders cancelled before dispatch will receive a full refund to the original payment method within 2–3 business days.
COD orders cancelled before dispatch will be cancelled at no cost.
Orders already dispatched cannot be cancelled. You may refuse delivery or initiate a return once the product is back at our warehouse.
Refused COD shipments will incur a ₹100 deduction (covering forward and return shipping costs) from any subsequent refund or credit.